What We Collect and Why We Collect It
When you open an account, we collect the details you submit — name, contact information, date of birth and account credentials. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount to match your wallet to your account balance. We do
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not store your mobile banking PIN or full wallet credentials; those stay within your own payment app. We also collect device identifiers, browser type and session activity logs to detect unusual access patterns and keep your account secure. If you contact our support team, the content
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of that conversation is retained so we can follow up accurately. Data tied to your payment method — such as the last digits of your bKash or Nagad number — is held only as long as needed for account verification and withdrawal matching. You may request
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a summary of what we hold at any time through the account settings panel or by contacting support directly. We share data with payment processors only to the extent required to complete your transaction; we do not sell your personal data to third parties for marketing
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purposes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.